There are no microphones or cameras with our systems, we’re big believers in care with dignity. You can also be assured that all data communicated between the sensors, hub and portal is securely encrypted.
Data security
FAQs
Data and security
Canary Care isn’t just about providing data to help you confidently make care decisions, it’s about keeping that data safe and secure, and exclusively viewable to the people who need it. Here’s what we’re doing to keep your data safe.
Yes, at Canary Care we take privacy very seriously. All the data collected is encrypted and transferred to our UK-based servers using secure internet protocols, so data is only accessible to authorised people.
If you need to, we can arrange for your data to be deleted from our servers. Please contact support@canarycare.co.uk for more information.
We take data security seriously. For more information, please see our data protection policy.
If you have questions, please contact Canary Care customer support on 01865 408366 or by emailing info@canarycare.co.uk.
Only Canary Care and registered users in your set-up can access your data. Canary Care only uses data to provide and improve operating services to customers. For more information, please see our data usage policy.
No, you can grant access to whoever you’d like using our Calling Card system – beyond that, only Canary Care has access to the data. We need access to the data only in order to operate, support and improve the service we offer to our customers, but we never share your data with third parties.
You can view our terms and conditions here.
These are Canary Care’s standard terms and conditions. If you’re a business customer, please refer to your individual agreement.