Your User Role determines which information you can view, edit, and delete. Canary Care offers several User Roles, each with different access levels.
Users & roles
FAQs
Portal users and roles
There are different user roles that sit within the Canary Care Portal – here’s a breakdown of what the roles mean and how that will impact the information you’re able to view.
If your organisation has several teams or sub-accounts, they’ll be listed in the ‘Organisation’ tab. You can create and edit groups on the ‘Manage Your Organisation’ page of your Canary Care account in the Portal.
To add, delete, and make changes to users’ details or access, select ‘Users’, then click or tap ‘Manage your Users’. You can update a person’s details or change their User Role by clicking or tapping the pencil icon beside their name.
Canary Care is designed to offer insight into a resident’s daily routines, and highlight any unusual activity. Residents don’t automatically have access to their Canary Care data, but the Administrator can add them as a user through the ‘Manage Your Users’ page.
A Super Admin controls how the Canary Care system is used in a property. They can create alerts, add other users, and assign User Roles.
All users receive email alerts for their resident by default. You can also choose to receive text message alerts, or disable email and text notifications altogether. To update your notification settings, go to Settings, then select Personal Details.
Yes, you can use our Calling Circle to share Canary Care data to all named people, so they receive alerts and emails. Having alerts set up to go to multiple people means it’s not all down to you to help if something goes wrong.